FAQ

Your Krazilegs can take you anywhere. Walk and leap with confidence.

Shopping

Returns and Exchanges

Damaged items:

The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged,  then     please   get in touch with a photo within a week’s time! Please include a photo of the damaged item and the packing slip.

Wrong size: 

If you’re unhappy with the size you’ve received, first check that the size stated on the garment  matches the size stated on the sizing chart. Though rare, it’s possible that the garment was  mislabelled. Let us know and we’ll get you sorted out.

If you’d like a different size, get in touch with us at   support@krazilegs.com and we’ll let you  know what your next steps are.

Refund Policy

The items you have ordered will all be hand-made just for you. I don’t accept refunds, returns, exchanges or cancellations

But please contact support@krazilegs.com if you have any problems with your order.

Shipping Policy

Here are our estimated shipping delivery times:    

  • USA: 5 – ­8 business days
  • Canada: 6­ – 12 business days
  • World: 10 – 20 business days

Your order will be sent out on average within 3 days of ordering.

International shipping: 

International shipments may incur customs fees. The customs policy is different in each country,  and the fee is usually based on a variety of factors like weight, value, and size.

We do not take responsibility for customs fees.

Order never arrived:   

If your order didn’t end up arriving, be sure to let us know!

First, check your shipping confirmation and check that you had entered the correct address. If  the address was incorrect, we’d be happy to send you another order to the correct address,  however, it will have to be at your cost.

If the shipping address was correct, get in touch with us at  support@krazilegs.com   making sure you quote your order number. We’ll see what can be done.

Payment

Payments by STRIPE

Your payments are processed by STRIPE

Looking for a different question? Please email support@krazilegs.com

Photo by Anthony Holmes from Pexels

Close
Sign in
Close
Cart (0)

No products in the cart. No products in the cart.



Currency